We're on a mission to revolutionize IT by making it simple, effortless, & lightning-fast for businesses everywhere.

Through a first of its kind technology, paired with an elite squadron of IT technicians, Electric delivers lightning-fast IT support. Whether you're remote, onsite, or hybrid, Electric provides real-time issue resolution, security at the device, app and network levels, employee onboarding/offboarding, and IT management solutions.

Founded in New York City in 2016, Electric is a Series D startup backed by GGV Capital, Bessemer Venture Partners, Primary Venture Partners, Greenspring Associates, 01 Advisors, Bowery Capital, The Slack Fund, Vintage Investment Partners, and Atreides Management.

Electric

Solutions Engineer

• Seeking a Solutions Consultant to join the Sales team. The position will work closely with Sales team and sales leaders to streamline pre-sales scoping, documentation, and IT consulting for customers.
• Display excellent communication, organization, attention to detail, and customer-facing communication working cross-functionally.
• Integral to product strategy by delivering insights into prospective customer needs and roadblocks for sales.

Solutions Consultant 

Account Executive

• You’ll be one of the first points of contact for our prospects, demonstrating the value of Electric
• Establish and manage relationships with key decision makers to drive new customer acquisition
• You’ll own end to end workflows and help evolve our strategy as we continue to grow and expand into new markets
• You’ll be responsible for prospecting, building pipeline and executing on sales engagements that drive top-line growth and expand Electric’s reach
• You’ll become a product expert and run product demos as well as help build sales playbooks and define our sales motion.

Associate Account Executive

Operations

• Identify, evaluate and manage implementations for the CX tech stack to support or enhance CS operations
• Oversee CS funnel process management: Implementation, Renewal, Retention, Upsell, Proserv, Churn; this includes implementing efficient workflows and procedures to enhance the customer experience while optimizing operational efficiency
• Advise on capacity modeling, revenue forecasting, churn analysis, retention strategies and other data projects
• Translating business requirements to operational and technical requirements to support CX enablement
• Develop and implement a customer experience strategy with the support of CX leadership that is aligned with the company business goals and objectives
• Collaborate with cross-functional teams to ensure customer-centric initiatives are integrated into all areas of the organization
• Quota planning and management between CX teams and finance to define quarterly/annual targets/quotas
• Provide insights on new and current customer assignments using analytics and data for CX team
• Build reports and dashboards to track activity and performance metrics and KPIs related to CX teams
• Mentor other analysts and team members in the area of CX operations

Manager, CX Operations 

Sales

• Be an autonomous problem solver. Strive for answers independently, but know when it’s time to ask for help, whom to ask, and what to ask
• Follow all testing and deployment procedures
• Create user accounts, profiles, roles, sharing rules, field security
• Develop Salesforce.com reports, analytics, and dashboards to support and monitor activity and key performance metrics
• Build permission sets, customize objects, fields/relationships, rules, triggers, processes, and flows, page layouts
• Identify, troubleshoot, and resolve complex data issues across multiple objects
• Identify opportunities for better data governance through the creation of flows, processes, and validation rules
• Collaborate with internal teams effectively, understand user experience and stakeholder perspective on operational processes and deliver clear solutions.
• Update and maintain Salesforce system documentation

Electric Jobs in New York City

Electric

Solutions Consultant

Electric

Associate Account Executive

Electric

Manager, CX Operations

Electric

Salesforce Administrator

Electric