With millions of diners, tens of thousands of restaurants, and 20+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations, and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. 

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

OpenTable

Marketing

• Support programs and events from conception to execution in the US, targeted at both our B2B (restaurant) and B2C (diner) audiences
• Help develop and create our presence at external events to deepen industry relationships and promote the OpenTable brand (e.g. trade shows, food festivals, industry talks)
• Contribute to strategic planning for B2B and B2C events and programs to help achieve company goals
• Implement OpenTable’s events strategy: coordinate with internal and external partners, develop timelines, pull together creative assets, and execute on the ground for events including the National Restaurant Association Trade Show
• Provide data for reports on event performance
• Lead calls with cross-functional partners to establish the goals and objectives for each event.
• Own the logistics for assigned events, delegating responsibilities as appropriate to cross-functional participants
• Create and present data on the performance of certain key marketing programs, including events marketing and social media marketing, to senior leadership
• Track contracts, payments and the approval process for vendors
• Willing and able to travel domestically up to 20% to support events

Marketing Specialist

• Oversee programs and events from conception to execution in the US with a core focus on our B2C (diner) audience
• Provide high-level customer service to the restaurants on our network in support of their events
• Contribute to strategic planning of events and programs to help achieve company goals
• Coordinate with internal and external partners, develop timelines, pull together creative assets, and execute on the ground, when needed, for a successful event
• Analyze results and report out on event performance
• Work with restaurants, the field, Product Marketing, and PR on field communications and
• Oversee the contracts, payments and approvals process for vendors
• Own the logistics for assigned events, delegating responsibilities as appropriate to cross-functional participants
• Create event recap decks and other event-related reports as needed for presenting to customers, prospects, and senior leadership
• Willing and able to travel domestically up to 20% to support events

Marketing Manager

Customer Success

• Lead a portfolio of restaurants and be responsible for the full customer lifecycle
• Cultivate and build upon existing high-level relationships to serve as a trusted advisor to restaurants
• Assist restaurant management with configuration to optimize reservation flow
• Complete detailed report templates on installation for Technical Support staff at OpenTable
• Achieve company goals and sales objectives set quarterly
• Place OpenTable reservation links on customer restaurant websites
• Track weekly meeting activity in Salesforce
• Monthly meetings with Best-in-class members
• Act as an advocate for restaurant customers and resolve cross-functional issues
• Act as the high-level point of contact for restaurant customer concerns
• Work with the Marketing team to help craft and implement restaurant-specific marketing programs and drive participation in promotional programs
• Collect feedback from restaurants to suggest feature and functionality requirements for product upgrades
• Educate operators about trends in the industry and offer rare insight
• Lead restaurant retention rate; aid in the re-signing of customers with expired contracts

Account Manager

Accounting, Payroll & Financial Planning

• Forecast and report on revenue, marketing costs, and statistical/non-financial metrics, primarily for the OpenTable business
• Assist senior management in developing and preparing quarterly forecast updates to support decision making
• Participate in the annual budgeting and strategic planning process
• Build strong relationships with Finance, Commercial, and Marketing teams; partner closely with business teams to understand performance
• Coordinate and support weekly and monthly business reviews, including variance analyses; work across the team to develop/optimize important metric reporting
• Continuously improve FP&A processes and reports to enhance the efficiency, accuracy, and value of the function
• Perform ad hoc analyses and support overall finance function
• Manage a small team

Manager, FP&A

Product Marketing

• Drive business strategy for a portfolio of our restaurant offerings, helping to prioritize innovation that will drive the greatest impact for restaurants around the globe
• Procure and synthesize market research and customer insights, serving as a leading expert on our customers, competition and the broader restaurant technology landscape. Deliver high-quality readouts and recommendations to influence the product roadmap
• Own the positioning and messaging for a high value portfolio of OpenTable’s restaurant products, inspiring and leading broader marketing and communications teams to bring the narratives to life
• Develop and lead go-to-market strategy for major company initiatives
• Build positive relationships with collaborators across the company
• Accountable for product domain adoption and revenue growth
• Manage and develop a team of 2 product marketers, including proactively managing and adjusting overall team processes to enable excellence in execution

Sr. Manager, Product Marketing

Product Analyst

• Sophisticated analytics to support product decisions
• Make data-driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the product team
• Build and maintain financial models, forecasts and dashboards for various business scenarios
• Collaborate with product leads to align on product strategies
• Own product data flows
• Support and evaluate product features through sophisticated analytics
• Evaluate and outline new product initiatives and opportunities through data
• Prepare and present data analyses for different audiences
• Collect feedback and handle flow of inbound ad hoc requests from the Product team
• Improve product data flow and metric definition

Senior Product Analyst

Data Analyst

• Sophisticated analytics to support international marketing decisions
• Make data-driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the marketing teams
• Build and maintain financial models, forecasts and dashboards for various business scenarios
• Collaborate with marketing and sales and services leads to align on marketing strategies
• Own marketing data flows and SEM/SEO reporting
• Support and evaluate marketing campaigns through advanced analytics
• Evaluate and outline new marketing initiatives and opportunities through data
• Prepare and present data analyses for different audiences
• Collect feedback and handle flow of inbound ad hoc requests from the Marketing team
• Improve marketing data flow and metric definition

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