Account Manager

May 8

OpenTable

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At OpenTable every employee has an impact on how we help restaurants around the world succeed.

1001 - 5000

💰 $36M Series C on 2000-09

Description

• Lead a portfolio of restaurants and be responsible for the full customer lifecycle • Cultivate and build upon existing high-level relationships to serve as a trusted advisor to restaurants • Assist restaurant management with configuration to optimize reservation flow • Complete detailed report templates on installation for Technical Support staff at OpenTable • Achieve company goals and sales objectives set quarterly • Place OpenTable reservation links on customer restaurant websites • Track weekly meeting activity in Salesforce • Monthly meetings with Best-in-class members • Act as an advocate for restaurant customers and resolve cross-functional issues • Act as the high-level point of contact for restaurant customer concerns • Work with the Marketing team to help craft and implement restaurant-specific marketing programs and drive participation in promotional programs • Collect feedback from restaurants to suggest feature and functionality requirements for product upgrades • Educate operators about trends in the industry and offer rare insight • Lead restaurant retention rate; aid in the re-signing of customers with expired contracts

Requirements

• Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills • A good listener, capable of understanding restaurant's business objectives • Deep expertise in restaurant operations and management experience working in the restaurant market • Ability to work across many departments to take on problems and achieve results • Keenly supervising economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities • Ability to handle objections and comfortable with a consultative sales approach • Confident in the delivery of training and speaking in front of groups • Excellent social and planning skills: task prioritization, effective time management • Strong writing, presentation and interpersonal skills • Analytical and data-driven approach for making and supporting business decisions • Knowledge of Google Suite, basic web design or HTML is a plus • Valid driving license and transportation (all business-related travel expenses reimbursed) • Appreciate working in an unstructured and forward-thinking environment • College degree preferred

Benefits

• Generous paid vacation • Day off on your birthday • Company matched retirement plans • Health, dental and vision insurance plans • Flexible Spending Accounts • Headspace Subscription • Drinks, coffee, snacks, games • Flexible hours • Universal Paid Parental leave