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Y-Combinator (W'19)

NALA

Community Manager

• The Growth department’s mission is to drive new users to the NALA app and bring savings and convenience to the diaspora community who have not found NALA yet! As a part of the Community Team, you will be on the front line with our customers, sharing the story of NALA and listening to their experiences with international remittance.
• Your ability to connect deeply with customers in person and on WhatsApp will be critical to build trust and rapport with our clients. You will need to be a skilled communicator and a confident storyteller when meeting clients for the first time, but also a patient listener when they experience issues. Internally, your mission is also to summarise issues experienced by customers and feed this back to the product team to continuously improve our product.

Kenyan Community Manager

• The Growth department’s mission is to drive new users to the NALA app and bring savings and convenience to the diaspora community who have not found NALA yet! As a part of the Community Team, you will be on the front line with our customers, sharing the story of NALA and listening to their experiences with international remittance. In this role, your ability to connect deeply with customers in person and on WhatsApp will be critical to build trust and rapport with our clients. You will need to be a skilled communicator and a confident storyteller when meeting clients for the first time, but also a patient listener when they experience issues. Internally, your mission is also to summarize issues experienced by customers and feed this back to the product team to continuously improve our product.

Nigerian Community Manager

Product Manager

• Your mission is to immerse yourself with NALA’s customer and strategically build the NALA App roadmap that leads us to a differentiated experience vs our competitors. Over $80bn is remitted to Africa a year and there are a lot of competitors who charge a lot for an expensive and poor service. This is an opportunity to make a difference to Build Payments for the Next Billion. As the NALA App Product Manager, you will work closely with the NALA App team, including 2 Backend Engineers, 1 QA, 3 Frontend Engineers and a Product Designer (that we are actively hiring for). This role will drive the product direction for the NALA’s core product and we want you to bring your expeirence in Fintech, Payments and sense of urgency and execution to the this role.

• Bring a sense of urgency to your work and inspire the team to unite under your leadership to deliver an incredible product
• Take ownership of the consumer product to drive the product and business-planning process across cross-functional teams of the company
• Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Develop product positioning and messaging that differentiates NALA and its features across primary market segments
• Collaborate with design, engineering, research, legal and compliance teams to refine your plan and execute it effectively
• Assess current competitor offerings to seek opportunities for differentiation
• Develop an understanding of our users at a deep level and gauge customer needs to propose prospective solutions
• Define initial product proposition and go-to-market strategies for new expansion markets
• Meeting with the C-suite to discuss financial data and ways to improve business operations

NALA Jobs in New York City

NALA

Kenyan Community Manager

NALA

Nigerian Community Manager

NALA

Product Manager (Customer Facing Payments App)

NALA