Kenyan Community Manager

May 8

NALA

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A new kind of money transfer for Africans worldwide. Join the movement and start using NALA #BuildOurAfrica

Financial Inclusion • Digital Financial Services • Mobile Money • Fintech

11 - 50

Description

• The Growth department’s mission is to drive new users to the NALA app and bring savings and convenience to the diaspora community who have not found NALA yet! As a part of the Community Team, you will be on the front line with our customers, sharing the story of NALA and listening to their experiences with international remittance. • Your ability to connect deeply with customers in person and on WhatsApp will be critical to build trust and rapport with our clients. You will need to be a skilled communicator and a confident storyteller when meeting clients for the first time, but also a patient listener when they experience issues. Internally, your mission is also to summarise issues experienced by customers and feed this back to the product team to continuously improve our product.

Requirements

• field sales, marketing activations, product launch with record of meeting quotas • knowledge of territory and a community influencer with pre-existing relationships within target African immigrant community • Ability to identify and solve problems with a variety of changing variables • Excellent organizational, interpersonal, and communication skills including persuasive selling, negotiation and objection handling skills

Benefits

• Deliver on monthly new users acquisition target • Source and build relationship with relevant community channels including religious and social groups, retail outlets, restaurants & bars, Whatsapp & Facebook groups; design and run joint customer initiative plans with them • Source and activate relevant community events; design execution mechanics for maximum user acquisition outcomes. • recruit, train & manage brand ambassadors for one-on-one referral programs and event activation (where applicable). • understand the competitive landscape and competitors product, track and report competitors activities, provide field insights and recommendations. • serve as Nala representative, provide on-the-ground customer support and act as a point of escalation for any product and customer related issues within community