The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets including 1,500 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Grown Alchemist. 
Innovative venture studio, OBRATORI and beauty tech start-up, DUOLAB, are also part of the Group. 

With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions in order to create a better and healthier planet. The mission statement of the Group is: with empowerment we positively impact people and regenerate nature.

L’OCCITANE Group

Customer Success

• Drive and sustain innovation for a memorable 360 customer experience
• Lead strategic customer experience mapping in store
• Lead change management for StoreHub launch
• Co-build client contact strategy with Clienteling
• Identify and implement solutions to simplify store operations

Customer Experience Manager, North America

Customer Support

• Customer Care Representative role
• Act as brand ambassador by assisting and resolving customer inquiries
• Engage with customers to provide exemplary service
• Maintain accurate records
• Bachelor’s degree or equivalent experience

Customer Care Representative

Social Media & Community

• Increase Organic Gifting and Develop Monthly Seeding Program
• Lead Social Calendar and Manage Community and UGC Rights

Erborian Social and Community Coordinator

Ecommerce

• Manage day-to-day site merchandising and operations
• Own creative briefing and implementation of website assets
• Strategize and brief new personalization experiences
• Partner with cross-functional teams
• Maintain new and evergreen products

E-Commerce Associate Manager

Copywriter

• Conceptualize messaging for campaigns
• Write engaging copy for various channels
• Partner with cross-functional teams
• Concept core stories for product launches and lines

ELEMIS- US Copywriter

Content Marketing

• Develop YouTube Strategy and manage all aspects of the platform
• Plan, shoot, edit, schedule, and post content for Elemis YouTube channel
• Act as the primary content creator of the brand channel
• Collaborate with marketing team to produce content aligning with ELEMIS' brand identity
• Write SEO-optimized copy and ensure content drives organic traffic
• Coordinate content calendar and publishing with social media team
• Collaborate with paid media team for content development strategy
• Identify potential collaborations with content creators on YouTube
• Stay updated on algorithm changes, competitive research, and industry trends
• Manage agency relationship and act as primary point of contact
• Analyze and report on metrics
• Required to be in-office, shooting in office studio 3 days a week

ELEMIS-YouTube Specialist & Content Creator

Project & Program Management

• Provide general team support for Retail Development Department • Coordinate all facets of construction process for Retail Construction Projects • Manage construction schedule and project financial information • Support with furniture inventory forecasting and project close-out • Work with Supply Chain and Real Estate teams

L’OCCITANE Group Jobs in New York City

L’OCCITANE Group

Customer Experience Manager, North America

L’OCCITANE Group

Customer Care Representative

L’OCCITANE Group

Erborian Social and Community Coordinator

L’OCCITANE Group

E-Commerce Associate Manager

L’OCCITANE Group

ELEMIS- US Copywriter

L’OCCITANE Group

ELEMIS-YouTube Specialist & Content Creator

L’OCCITANE Group

Associate Project Manager, Retail Development

L’OCCITANE Group