Cribl, the Data Engine for IT and Security, empowers organizations to transform their data strategy. Powered by a data processing engine purpose-built for IT and Security, Cribl’s product suite is a vendor-agnostic data management solution capable of collecting data from any source, processing billions of events per second, automatically routing data for optimized storage, and analyzing any data, at any time, in any location. With Cribl, IT and Security teams have the choice, control, and flexibility required to adapt to their ever-changing data needs. Cribl’s offerings–Stream, Edge, and Search–are available either as discrete products or as a holistic solution.

Cribl

Technical Writer

• Use a hands-on approach to plan, develop, and maintain task-oriented and use-case documentation to support a growing product portfolio
• Collaborate closely with a wide range of cross-functional constituents as well as our user community to create technical content and in-product guidance that meets the needs of our growing audience
• Build strong community and cross-functional relationships to help expand your knowledge of our products, our users, and the real-world problems they face every day
• Have a growth mindset! Keep up to date on tech writing industry trends and use what you learn to help our team innovate at every level
• Mentor others to help them improve their writing, technical knowledge, and ability to think through tough problems with a focus on customer outcomes
• Use your team-building powers to foster a culture that is collaborative, innovative, and inclusive

Staff Technical Writer

Sales

• Qualify, follow up, educate and develop a substantial volume of inbound and outbound leads to progress prospects further into Cribl’s sales process
• Efficiently respond and qualify inbound marketing leads according to set SLAs
• Generate sales-ready meetings and opportunities for sales executives using Cribl’s qualification criteria
• Research target new accounts, identify key personas, add contacts, emails and generate interest through cold discovery calls and email campaigns
• Leverage taught sales techniques to maximize customer interactions enough to provide high level introduction
• Use of strong selling and influencing skills to understand and uncover customer needs and business challenges to effectively pitch how Cribl solves them
• Log, track, and maintain Salesforce consistently according to Cribl’s lead to opportunity flow process
• Accurately distribute leads/meetings through discovery to assigned sales executives
• Consistently achieve meeting quota to ensure territory revenue and growth objectives are met
• Work closely with Sales Directors and attend customer meetings as required
• Attend sales meetings, training, and local trade shows to keep current with technology
• Work directly with marketing to drive continuous improvement in lead quality conversion rates and pipeline generation

Sales Development Representative

• Use a hands-on approach to plan, develop, and maintain task-oriented and use-case documentation to support a growing product portfolio
• Collaborate closely with a wide range of cross-functional constituents as well as our user community to create technical content and in-product guidance that meets the needs of our growing audience
• Build strong community and cross-functional relationships to help expand your knowledge of our products, our users, and the real-world problems they face every day
• Have a growth mindset! Keep up to date on tech writing industry trends and use what you learn to help our team innovate at every level
• Learn from our team as you improve your writing, technical knowledge, and ability to think through tough problems with a focus on customer outcomes
• Bring your positive attitude and sense of humor to help us foster a culture that is collaborative, innovative, and inclusive


Senior Technical Writer

DevOps

• Engage with teams and improve service delivery and reliability across their entire lifecycle
• Measure and monitor all production systems with an eye towards availability, latency and overall system health
• Seek out the cause of errors and instability in our production cloud services and drive teams towards better operational excellence
• Engage with product and platform teams to improve and evolve systems by lobbying for changes that improve reliability, resilience, and observability
• Help Identify and drive down toil with creative innovation and automation
• On-call responsibilities

Staff Site Reliability Engineer (SRE)

Accounting, Payroll & Financial Planning

• Act as a strategic thought partner to senior GTM leaders including CRO, CMO, VP of Customer Experience and VP of Revenue Operations
• Own budgeting, forecasting and reporting processes for Sales, Marketing and Customer Experience teams, ensuring leadership is equipped with financial resources and data to achieve Company’s holistic goals
• Collaborate with Revenue Operations team to develop and track KPIs, facilitate and improve the accuracy of top-line forecasting and measure sales productivity
• Partner with GTM Operations teams to drive pipeline forecasting and reporting
• Maintain and refine variable compensation expense modeling
• Perform ad-hoc analyses including ROI assessments of potential investments (e.g. entering new regions/segments, channel initiatives, etc.)
• Assist in preparation of reporting packages for quarterly board and investor materials
• Provide coaching, mentorship and guidance to Sr. Analyst and other junior team members

GTM Finance Director

Account Executive

• Develop a business plan to overachieve sales goals
• Manage and maintain the entire sales ecosystem from generating leads through closing
• Help customers understand the value of Cribl during the sales process
• Articulate our value proposition up and down the organization, from engineer up to CxO
• Forecasting predictably and hitting sales targets

Enterprise Account Executive - NYC

Backend Engineer

• Set technical direction for Stream
• Work closely with other product stakeholders
• Provide technical and thought leadership
• Design, develop, and deliver products
• Join a team of skilled engineers
• Build scalable, robust, and high performing distributed systems
• Develop features for the data platform
• Ensure highest quality software
• Coach and mentor junior developers
• Evangelize innovation and engage users

Principal Software Engineer, Backend

Administration

• Administer systems facilitating lead generation to deal creation
• Work with system analysts, developers, and business stakeholders to build technical solutions
• Partner with Marketing, Sales Development, and Channel functions
• Enhance and maintain Partner Portal and integrated systems
• Acquire new skills through continual learning to become proficient Salesforce developer
• Resolve complex business and product-related requests
• Gain deep understanding of company's business and product offerings

Business Systems Administrator

Support Engineer

• Develop a deep technical understanding of Cribl Stream and our other products.
• Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, Email, online meetings, etc.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
• Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions.
• Highly technical and collaborative team focused on high-quality software and customer satisfaction.

Cribl Jobs in New York City

Cribl

Staff Technical Writer

Cribl

Sales Development Representative

Cribl

Senior Technical Writer

Cribl

Staff Site Reliability Engineer (SRE)

Cribl

GTM Finance Director

Cribl

Enterprise Account Executive - NYC

Cribl

Principal Software Engineer, Backend

Cribl

Business Systems Administrator

Cribl

Senior Technical Support Engineer

Cribl