Trustly

Customer Support

Provide exceptional support for Trustly's customers and merchants in various channels.

• Omni-Channel Support: Provide exceptional support across multiple channels, including email, chat/messaging, and phone, with potential future expansion to video support.
• Troubleshooting: Apply a systematic approach to isolating, understanding, and solving complex customer issues, ensuring a thorough resolution.
• Customer Education: Empower customers by helping them maximize the benefits of Trustly's products and services.
• Ownership: Take full ownership of customer issues from start to finish, coordinating with internal and external stakeholders to ensure timely and effective resolution.
• Technical Support: Address inquiries related to our implementations at enterprise merchants, including APIs, UI, and transaction-related questions.
• Business/Financial Support: Assist with answering questions related to financial and payment transactions, as well as collections. Customer inquiries include payment status, payment declines, transaction inquiries, collections, and more.
• Working Hours: Work 8-hour shifts Monday through Friday, between 8:00 am and 9:00 pm EST, with a rotating schedule every 5 weeks.

Client Support Specialist

Product Manager

Lead Product Manager needed to design & launch consumer fintech product at Trustly.

• Lead a team to design, build & launch a consumer fintech product
• Work closely with marketing, research, and engineering teams
• Define and deliver MVP to market
• Stay current with latest trends in payments and UX design

Lead Product Manager, Retail

Customer Success

• Act as a strategic advisor and results owner for a portfolio of Gaming merchants and serve as a trusted constant on their behalf
• Become an expert on Trustly’s payments and data solutions
• Monitor all sales and key performance metrics while catalyzing change and continuous improvement

Trustly Jobs in New York City

Trustly

Client Support Specialist

Trustly

Lead Product Manager, Retail

Trustly

Sr Customer Success Manager, Gaming

Trustly