Smartsheet (NYSE: SMAR) is a modern work management platform that empowers companies of all sizes to scale and deliver value as business requirements evolve. 

Backed by enterprise-grade security, Smartsheet is used by more than 75% of the companies in the Fortune 500 to implement, manage, and automate processes across a broad array of departments and use cases.

Smartsheet

Content Marketing Manager

Support Enablement Content Analyst developing training content at Smartsheet.

• Develop course content outlines according to objectives
• Collaborate with the training team to create ad-hoc training materials to ensure the learners have the tools to be successful
• Attend product release training, test new product functionality, and stay up-to-date on product enhancements and releases
• Track and report on data on completed courses, absences, issues, etc.
• Observe, evaluate, and report results of training modules and programs
• Determine the overall effectiveness of programs and make continuous process improvements
• Work with Quality and Support teams to identify training needs and coaching opportunities for the Support team to uplevel team skills and overall customer experience
• Ensure the Support team is trained on new products and product releases ahead of the releases—this will include working cross-team to ensure that post-training memory aids are well documented in the internal Support knowledge base (iKB)
• Assess training, development, and certification requirements for various levels within and across Pods
• Produce and analyze reports from various systems for training opportunities, NPS, VOC (Voice of the Customer), and VOE (Voice of the Employee) data and collate data into reports for management
• Make and execute recommendations based on data analysis as part of Support’s continuous improvement strategy
• Perform other duties as assigned

Support Enablement Content Analyst

Backend Engineer

Build back-end services and enhance collaboration for Smartsheet's applications.

•Build scalable back-end services for the next generation of applications at Smartsheet (Kotlin, Java)
•Solve challenging distributed systems problems and work with modern cloud infrastructure (AWS, Kubernetes)
•Lead code reviews and architectural discussions as you work with other software engineers and product managers
•Mentor junior engineers on code quality and other industry best practices
•Forge a strong partnership with product management and other key areas of the business

Senior Software Engineer II, Backend - Notifications (Remote Eligible) 

Product Designer

Design engaging user experiences for Smartsheet's web and mobile platforms.

• Smartsheet is a tech company aiming to empower teams with no-code tools
• Design engaging user experiences for web and mobile apps
• Promote human-centered methodologies across the product team

Sr. Product Designer I (Remote Eligible)

Create enterprise administration experiences for Smartsheet's project management platform.

• As a Senior Product Designer, you will create enterprise administration experiences and dashboards
• You will take ownership of delivering quality experiences.
• Elevate the status quo by setting a high bar for ideas, craftsmanship, and quality.
• Listen, learn, define problems and propose iterations to address experience gaps.
• Dig deep into user needs and goals and articulate them with a range of audiences.
• Create artifacts that demonstrate the intended customer experience.
• Rapidly iterate on designs to test hypotheses and experiment on solutions.
• Craft narratives to bring stakeholders along throughout the design process.
• Provide detailed design specifications to ensure engineers can implement proposed experiences.
• Work effectively with your product partner to define and refine user stories and acceptance of done.
• Co-author docs articulating the problem, impact, possible solution hypotheses and measurement of success.
• Support your research partner(s) in conducting usability testing and incorporating feedback.
• Attend Engineering ceremonies to ensure support in delivering high quality experiences.
• Be open-minded to supporting other duties as necessary.
• Support other duties as assigned.

Communications

Vice President of Corporate Communications at Smartsheet, driving global strategies.

• Define and execute a strategic plan with specific KPIs for the global communications function at Smartsheet, aligned to corporate priorities
• Lead & develop a 15-person integrated communications team encompassing public relations, internal communications, industry analyst relations, executive communications, and social media functions
• Act as a trusted communications advisor to senior executives, proactively advise on industry trends, and guide global corporate strategy
• Manage communications budget, optimizing value and results from agency relationships in all key regions and markets globally
• Partner with C-Suite and Investor Relations on earnings scripts and crisis communications management
• Promote, maintain, and defend corporate reputation; build proactive strategies and execute rapid response to time-sensitive messaging, including crisis, change, and employee communications programs
• Identify, advise on, and execute high-visibility executive speaking opportunities aligned with the business priorities
• Lead Smartsheet social media efforts to achieve the next performance level, drive growth in reach, engagement, customer evangelism and advocacy that drive revenue from social channels
• Drive strategy and execution of industry analyst program inclusive of inquiries/briefings, advisory days, event sponsorships, analyst roadshows, etc
• Oversee measurement and business reviews of the global communications program's impact. Provide regular reports to Smartsheet leadership on engagement and impact

Vice President, Corporate Communications (Remote Eligible)

Product Marketing

Manage product marketing for AI tools at Smartsheet.

• Smartsheet is a tech company empowering teams to manage projects and automate workflows.
• The Senior Product Marketing Manager will develop messaging on AI capabilities for customers.
• Conduct research to shape product roadmap and create educational resources.

Senior Product Marketing Manager II - Generative AI (Remote Eligible)

Account Executive

Sell SaaS software and services in the Federal Civilian Government sector.

• Smartsheet is looking for an Account Executive to help build our growing Federal Civilian Government business.
• In this role, you will sell SaaS software and services within a defined set of federal accounts – both net-new and expansion.
• You should achieve sales results with tenacity and discipline and are crucial to success on the Enterprise Sales team.
• You will be based in your home office around the Washington, DC area and you will report to the Regional Vice President of Strategic Accounts - Fed/Gov.

Strategic Account Executive-Fed/Gov

IT Support

• Troubleshoot customer issues using internal & external documentation, various tools, and other resources such as escalation resources to resolve customer issues and deliver great customer experiences
• Become Smartsheet Product Certified and work with customers through a variety of channels including email, phone, and chat
• Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance
• Become an expert in a specific product area
• Contribute to team projects
• Give and receive thoughtful feedback on team processes and leadership
• Manage other responsibilities as assigned

Technical Support Specialist - II - Governance

Administration

Plan, deploy, and support client systems to enhance user experience and security.

• Participate in architecture, design, deployment, and planning of Mac and Windows based client systems for Smartsheet
• Utilize an engineering mindset to develop creative solutions for our end user systems
• Provide administration, maintenance, and support of various on-prem and SaaS platforms to administer and manage client devices via Intune, JAMF, and MECM/SCCM
• Automate manual processes and other items to create efficiencies
• Drive to create a positive and seamless user experience
• Partner with the compliance/security team to address, patch, and prevent vulnerabilities
• Conduct in-depth technical investigations to determine root cause
• Evaluate and monitor usage to ensure capacity is meeting growth requirements
• Provide escalated systems support for tier 1 and tier 2 escalations, problem resolution, and mentoring across the Corporate IT team
• Perform other duties as assigned

Smartsheet Jobs in New York City

Smartsheet

Support Enablement Content Analyst

Smartsheet

Senior Software Engineer II, Backend - Notifications (Remote Eligible)

Smartsheet

Sr. Product Designer I (Remote Eligible)

Smartsheet

Sr. Product Designer I (Remote Eligible)

Smartsheet

Vice President, Corporate Communications (Remote Eligible)

Smartsheet

Senior Product Marketing Manager II - Generative AI (Remote Eligible)

Smartsheet

Strategic Account Executive-Fed/Gov

Smartsheet

Technical Support Specialist - II - Governance

Smartsheet

Client Platform Administrator (Remote Eligible)

Smartsheet