Resident is a house of direct-to-consumer brands in the home goods space. We own and operate multiple products catering to different consumer furnishing needs including the award-winning Nectar, DreamCloud, Awara, Level Sleep, 1771 Living and Bundle. 

At Resident, we are relentless in our passion to provide our customers with better choices when it comes to everyday home products. From mattresses, rugs, and furniture, each of our brands has unparalleled standards for quality, style, and value.

We make it effortless to find what you want for your home, whenever you want it. And we offer the best of the best trial periods and warranties because we believe in giving you as much power as possible.

Resident is headquartered in San Francisco with a dedicated New York City office, London and an R&D facility in Tel Aviv. Yet, at the heart of the company is the belief in building teams with the best talent possible, no matter where they reside.

As we continue to grow, we want Resident to be your favorite place to feel at home - whether you're shopping with us or working with us.

Resident

Sales

Sales Associate managing customer experiences at a remote-first mattress company.

•As a Sales Associate you will be a self-starter with an ability to adapt quickly in a fast-paced, remote environment and able to communicate effectively.
•Manage the full-cycle customer experience from beginning to end.
•Convey passion for our products and their customers each and every day.
•Work inbound phone and chat channels to provide a world-class sales experience to customers and prospects.
•Use a sales-oriented mindset to manage customer requests and order generation.
•Comfortable handling a high volume of product and service questions.
•Treat each customer with respect, empathy, and understanding.
•Achieve and exceed monthly sales goals.
•Utilize your innate sales skills- active listening and qualifying customers.

Sales Associate 

Compliance

Lead internal controls program and compliance audits at Resident, a home furnishings retailer.

• Reporting to the VP, Controller, the Senior Director of Controls and Compliance will lead Resident’s internal controls program
• Perform regulatory compliance audits and work cross functionally with all areas of the business
• Build a best-in-class effective and efficient Controls and Compliance function from scratch to support public company SOX requirements for fast-growing and inquisitive, young company
• Develop function beyond compliance and towards value-add reputation with focus on risk and control of overall financial reporting processes
• Build relationships with key stakeholders and promote function as a trusted partner and advisor
• Collaborate with business owners and functions to ensure effective and robust control environment
• Partner with Internal Audit on preparing risk assessment
• Act as liaison and coordination point between business/function control owners and internal/external audit on SOX controls design, testing, and remediation
• Evaluate processes and control design and recommend changes that increase efficiencies while also maintaining controls
• Support ongoing M&A activities, including on-boarding and integration efforts/processes, system implementations, strategic initiatives, and other large projects/activities
• Advise business control owners on control design and remediation plans
• Track and manage, through closure, control remediation plans from audit findings
• Manage SOX narratives and flowcharts with control owners
• Administer, track, and report control self-assessment results
• Manage quarterly 302 certification process
• Partner with Legal and Compliance on annual ERM assessment and ongoing monitoring of key risks
• Provide SOX training and education to control owners
• Coordinate with business owners on standard operating procedures

Senior Director of Controls & Compliance 

Customer Support

Manage customer support efficiency through data analysis and performance oversight.

• This crucial position merges analytical skills with performance oversight to manage and improve the efficiency and effectiveness of customer support functions.
• The ideal candidate will be responsible for data analysis, strategic reporting, and recommending areas for improvement.

Customer Support Operations Lead

Financial Planning and Analysis

• We are currently seeking a Finance Manager, with FP&A, investment banking, PE/VC, or strategic finance experience, to join our team. The Finance Manager will report to the VP, Finance, and support a multi-brand, growth business.
• Participate as a key member of Resident’s finance team in strategic and tactical planning and managing financial performance.
• Analyze the company’s financial results with respect to profits, trends, costs and compliance with budgets.
• Issue regular status and ad hoc reports to senior management, our investors and our Board.
• Lead the budgeting and forecast processes, coordinating with the leadership team and other departments to develop the periodic forecasts.
• Drive change and support new business development, including market analysis, strategy and business plan development, pricing strategy, organizational structure, evaluation of joint ventures and acquisitions.
• Provide cost and profitability analysis on products, customers, segments and operations.
• Assess return on investment for capital requests, product development initiatives and sales and marketing programs.
• Assist the Company with development of processes and policies to facilitate growth and profitability.
• Assist senior management in financial planning and results management. Work with other team members to understand revenue and cost drivers and define appropriate reports for tracking.

Resident Jobs in New York City