Senior Support Engineer
May 2
🏡 Remote – New York
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Description
• Technical resource for the development of clean and maintainable code • Investigate and troubleshoot solutions with multiple stakeholders • Deploy updated code to different environments • Fix bugs or add features in Java codebase • Write and update SQL validation queries for data validation • Participate in deployment release planning • Improve reporting processes and database SQL queries • Triage, investigate, and troubleshoot errors from various data streams • Identify impacted data from errors and provide fix suggestions • Execute short-term and long-term fixes as needed • Write detailed analysis reports • Document incoming errors including root causes • Create Pivotal Tracker tickets for new errors • Answer team member questions and track errors for timely resolution
Requirements
• Bachelor's or master's degree in computer science, computer engineering, or other technical discipline; or equivalent work experience is preferred • Familiarity with Java or similar programming language • Expert with SQL/Postgres • Excellent oral and written communication skills • Experience participating on an agile team • Demonstrates willingness to learn new technologies
Benefits
• Medical/Dental/Vision/401k/ and Paid Time Off • Company culture valuing teamwork, innovation, and personal growth
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