Technical Support Engineer - US

May 7

Nozomi Networks

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Minimize your organization’s risk and maximize resilience with OT/IoT network visibility, threat & anomaly detection.

Cybersecurity • OT Security • IoT Security • OT Cybersecurity • SaaS-Powered Security

201 - 500

Description

• Embody the Nozomi Networks Cultural Pillars and company mission • Provide post-sales break-fix, consulting, and collaborate with stakeholders to resolve technical issues • Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimization • Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed • Develop and maintain core competency on Nozomi Networks entire product line and technologies • Create knowledge base content where none exists while updating existing to correctly position solutions • Understanding of critical account infrastructure and technical environments • Provide white-glove treatment for critical accounts • Replicate and reproduce customer issues in the lab prior to escalating issue internally

Requirements

• Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer • Experience in network security in a support, design, consultancy, or operations role • Strong knowledge of Unix Systems, virtualization technologies, scripting, and API integrations • Knowledge of common networking, security protocols, and applications • Detailed technical experience in installations, configuration, and operation of security appliances in large complex environments • Strong knowledge of information security principles • Excellent troubleshooting skills • Strong communication (written/verbal) and presentation skills • Solid working proficiency in both written and spoken English • Ability to operate in settings with strong confidentiality and data privacy protocols • Comfortable using FreeBSD • Knowledge of PostgreSQL • Bachelor’s Degree (or equivalent) in Computer Engineering (CE), Computer Science (CS), or equivalent education/training/experience • Experience in the field of ICS (Industrial Control Systems) security projects

Benefits

• Medical, dental, vision, life insurance, and disability insurance for eligible employees • Equity program and/or variable bonus program for eligible candidates • 401(k) plan with employer matching • Flexible paid time off, paid holidays, and paid parental leave