Muck Rack’s Public Relations Management (PRM) platform enables thousands of organizations including Google, Knight Foundation, Pfizer, Golin, Zapier and Duolingo to build trust and tell their stories through earned media. Its media database curates hundreds of millions of data points to help PR teams find journalists, podcasters and content creators, generate coverage, monitor news and prove the value of their work. Journalists use Muck Rack’s free tools to showcase their portfolios, analyze news about any topic and measure the impact of their stories.

Muck Rack

Product Marketing

Create educational resources for Muck Rack’s PR SaaS platform.

• Muck Rack is the leading SaaS platform for PR professionals.
• Enable organizations to build trust and tell their stories.
• Develop educational resources that drive product mastery and increase team performance.

 Instructional Designer, GTM Enablement

Customer Success

Senior Enterprise Customer Success Manager driving growth at Muck Rack.

• Drive growth and ensure renewals within enterprise customer segment.
• Engage with C-level and senior stakeholders.
• Exceed revenue targets and activity metrics.
• Oversee the entire customer lifecycle.
• Manage customer feedback and deliver insights.
• Lead complex contract negotiations.
• Establish and maintain a strong network within the industry.

Senior Customer Success Manager, Enterprise 

Chief of Staff

Improve strategic alignment and communications for a growing SaaS company's leadership team.

• Enhance CEO efficiency, manage company OKRs, facilitate quarterly leadership offsites, and make key meeting agendas
• Assist the CEO in prioritizing and optimizing their time, including preparation for and attendance at meetings
• Hold leadership accountable for task completion to achieve company goals, resolving blockers where necessary
• Facilitate effective communication between company leaders and the CEO, articulating needs, concerns, and ideas
• Identify and address cross-departmental issues, developing solutions to drive company-wide initiatives
• Draft internal communications and prepare presentations on behalf of the CEO
• Undertake ad hoc cross-functional projects and research as required
• Serve as a sounding board for new initiatives, offering insights and strategic guidance

Machine Learning Engineer

• Work closely with data scientists, software engineers, product managers, and designers to develop Machine Learning technologies
• Lead the building of new features and help shape the engineering culture and processes
• Focus on scale, quality, delivery, and thoughtful customer experience

Senior Machine Learning Engineer 

• Monitor and report on key performance indicators (KPIs) related to Customer Success
• Collaborate with cross-functional teams to ensure alignment and cohesive customer experience
• Manage administrative tasks related to customer accounts
• Ensure accuracy of data across customer accounts
• Identify opportunities for process improvements
• Utilize knowledge of Customer Success methodologies and tech stack tools
• Oversee Customer Success dashboards and reports
• Regularly update and maintain standard operating procedures (SOPs) and documentation
• Ensure CS goals are being kept up-to-date in Salesforce
• Partner with GTM enablement to ensure new CSMs are properly onboarded

Revenue Specialist, Customer Success Operations 

Account Executive

• Serve as the primary point of contact for a portion of Muck Rack sales leads
• Achieve sales goals and meet activity quota requirements
• Respond to inbound demo requests and prospect for self-generated opportunities
• Demo Muck Rack at meetings, on calls and at events

Account Executive, Enterprise

Full-stack Engineer

• Senior Full-Stack Engineer, Search &
• Work closely with software engineers, product managers, and designers
• Lead the building of new user facing features
• Help shape the engineering culture and processes

Senior Full Stack Engineer, Search

Customer Support

Customer Support Specialist for Muck Rack's SaaS platform.

• Serve as a first responder for inbound communication through our site.
• Answer customer questions and provide how-to help on Muck Rack’s capabilities.
• Escalate and diagnose software issues; work with our product and engineering teams to solve complex product issues.
• Follow site issues to resolution and customer satisfaction.
• Proactively reach out to customers who show signs of user error.
• Identify processes that need to be improved and evolved.
• Maintain expert product knowledge of Muck Rack and stay well informed of new and existing features.

Customer Support Specialist

• Develop a deep understanding of buyers and market
• Create sales tools, measure their impact, and iterate
• Collaborate with cross-functional teams
• Own and manage projects
• Be proactive, curious, creative, and flexible
• Geek out about product marketing

Product Marketing Manager

Sales Development Rep

Assist in generating sales opportunities through effective outbound communication and relationship building.

• Generate opportunities through outbound outreach.
• Work closely with sales team to schedule meetings.
• Manage and overcome objections from potential buyers.
• Organize and assign leads through Muck Rack’s CRM.

Muck Rack Jobs in New York City

Muck Rack

Instructional Designer, GTM Enablement

Muck Rack

Senior Customer Success Manager, Enterprise

Muck Rack

Chief of Staff

Muck Rack

Senior Machine Learning Engineer

Muck Rack

Revenue Specialist, Customer Success Operations

Muck Rack

Account Executive, Enterprise

Muck Rack

Senior Full Stack Engineer, Search

Muck Rack

Customer Support Specialist

Muck Rack

Product Marketing Manager

Muck Rack

Outbound Sales Development Representative

Muck Rack