Jamf, the standard for Apple in the enterprise, extends the legendary Apple experience people love to businesses, schools and government organizations through its software and the 100,000 members of Jamf Nation, the largest community of Apple IT admins in the world. Today, 69,000 global customers entrust Jamf with more than 29 million Apple devices.
 
We are growing and actively building our team across the globe. Visit the Careers section of our LinkedIn page to learn more about our open positions.

Jamf

Support Engineer

• The Technical Support Engineer position works to provide technical support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. They will provide direct assistance to customers as an escalation point for complex issues and also work with our premium customers. They also actively participate in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies. Technical Support Engineer helps onboard new employees, and helps mentor, advise, and train employees on both technical and soft skills.
• Utilize available resources to independently resolve support issue
• Work directly with customers to troubleshoot, recreate, and/or resolve support issues related to Jamf products and supporting technologies
• Act as an escalation point for technical questions and case consultations for our most complex standard support issues and environments, and working with our enterprise customers
• The position also actively participates cross-departmentally and cross-regionally in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies.
• Conduct technical training on core products and supporting technologies for both internal and external users
• Use judgment to determine the appropriate channel of response and effectively communicate through that channel (email, phone, screen sharing, etc.)
• Work closely with Product Specialists and Product Management to submit and evaluate Product Issues and feature requests respectively.
• Occasionally be on call for Support issues outside of normal business hours
• Work cross-departmentally as required to resolve customer issue
• Maintain case management to ensure that target response times are met
• Onboard and mentor new employees in a one on one, or one to few setting.
• Other duties and special projects as assigned

Technical Support Engineer I

Product Designer

• The Web Designer is responsible for creating scalable designs for Jamf's primary web property
• Collaborates with UX design team to deliver innovative solutions
• Develops high-fidelity mockups, interaction prototypes, and spec documents
• Works with stakeholders to determine requirements and socialize design solutions
• Contributes to the evolution of visual design systems
• Applies critical thinking to complex user problems
• Acts as an internal subject matter expert for design projects
• Researches and implements contemporary web design methodologies

Web Designer

Marketing

• Develop, maintain and evolve the Marketing Data Strategy & Analysis team charter, along with a roadmap detailing deliverables by sprint or quarter as applicable.
• Assesses overall data ecosystem at Jamf and creates a long-term vision for data visibility and reporting specific to Marketing goals
• Define the strategic vision to improve accuracy and accessibility to data across Marketing systems, with a technical understanding of the solutions needed to meet our business goals. Align with their team on the translation of this vision into epics, stories and tasks delivered in an Agile/SCRUM fashion.
• Partner with the Jamf Data Team and other functional data teams across the organization to build and maintain shared source of truth for data and definitions to enable consistent answers to business questions. Advocate for marketing data-related enhancements with partner teams.
• Act as a trusted advisor to Marketing Leadership, by partnering to ensure that data guides decision making and prioritization.
• Mentors team to develop capabilities in analytics disciplines, and helps educate stakeholder groups on measurement best practices.
• Understands the broader Marketing and Jamf corporate goals, and able to demonstrate how their team supports it through prioritization, planning, and solutions.

Senior Manager, Marketing Data Strategy & Analysis

Full-stack Engineer

• Create, improve and maintain software components utilizing appropriate software language(s) while applying the necessary engineering theory and logic to meet overall project requirements.
• Assist in the coordination of component changes with related elements to ensure seamless flow and continuity.
• Assists others in owned components and other fundamental expertise areas
• Lead the development, implementation and testing tasks in different development projects tied to systems, modules and functionality
• Work with and guide other team members when needed
• Manage the documentation creation and updates related to any development tasks
• Support and troubleshoot issues relating to custom development that have been created via the Helpdesk system with a high level of customer satisfaction and in a timely manner
• Create different configuration & infrastructure environments in a development lab to troubleshoot issues and offer possible solutions
• Maintain connections between core business systems
• Any other task or projects as assigned

Software Engineer II - ServiceNow

Security Engineer

• Responsible for the tools, configuration, administration and related processes around Security Information and Event Management
• Responsible for Web application firewall and related prevention, detection and mitigation of DDoS attack
• Performs regular firewall audits in line with our procedures. Provides the appropriate documentation, supporting evidence and follow up on identified issues requiring remediation
• Responsible for tooling, processes and follow up actions related to our vulnerability scanning and external port scanning needs and practices
• Handles the identification, planning and implementation of cloud hardening needs. Works collaboratively with Operations and other internal teams to communicate, document and implement
• Performs security incident analysis, response and remediation
• Participates in design and implementation of security automation workflows
• Maintain the technical documentation of processes and procedures
• Perform scripting duties in BASH and Python
• Maintain an advanced level of knowledge of JAMF Cloud Services and related products
• Other duties and special projects as assigned

Security Operations Engineer I

• The Senior Security Operations Engineer will work with the Cloud and Delivery team to continue to build, automate and maintain cloud security services in Azure. They will be responsible for leading the Security Design and Architecture, Log Collection, Security Incident Management, Identity and Access Management, Vulnerability and Patch management. They will be responsible for maintaining operation of the environment in accordance with our service level agreements and providing support to both our staff and customers.
• Mentors and advises others in related components and broad fundamental expertise areas
• Manages identity and access control in Azure.
• Responsible for the tools, configuration, administration and related processes around our log file collection and monitoring.
• Provides the framework, processes and execution to ensure support of Jamfs data leakage prevention
• Responsible for Web application firewall and related prevention, detection and mitigation of DDoS attack
• Vulnerability Management: Accountable for the prevention, detection and mitigation of vulnerabilities through industry standard tools, configuration, administration and internal procedures
• Performs regular firewall audits in line with our procedures. Provides the appropriate documentation, supporting evidence and follow up on identified issues requiring remediation
• Responsible for tooling, processes and follow up actions related to our external port scanning needs and practices
• Handles the identification, planning and implementation of any server hardening needs. Works collaboratively with Operations and other internal teams to communicate, document and implement
• Performs security incident analysis, response and remediation
• Participates in design and implementation of security automation workflows
• Helps manage security data reporting and visualization platform

Senior Security Operations Engineer (Azure)

Operations

• The Senior Customer Operations Manager works within the Customer Success team, serving the global needs of various customer-facing teams. The mission for our Customer Success Operations team is to empower customer facing teams to efficiently and effectively support our customers. In this role, you will play a crucial part in enhancing the operational efficiency of our Customer Success organization by implementing strategic processes, tools, and technologies. As you will also support the Customer Success Operations organization by managing critical projects, recommending operations efficiency, and architecting the tool data structure and data stack.

Jamf Jobs in New York City