Cognigy, a market leader in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. The Cognigy.AI platform enables next-generation customer service with a suite of solutions, including Conversational IVR, Smart Self-Service, and Agent + Assist. In addition, Cognigy.AI gives the enterprise what it needs to deliver always-on, personalized service experiences at scale, on both voice and chat.

Cognigy is recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as the IDC MarketScape for worldwide General-Purpose Conversational AI Platforms 2021. Founded in 2016, Cognigy has been and continues to be one of the fastest-growing tech companies in Europe.  

For more information and to book a demo visit: www.cognigy.com 

We are hiring: https://careers.cognigy.com/ 

Visit our blog: https://www.cognigy.com/blog 

Meet our customers: https://www.cognigy.com/customer-success-stories 

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Cognigy

Support Engineer

Providing technical support in Conversational AI for U.S. clients.

• Champion customer satisfaction by swiftly resolving complex technical issues
• Collaborate with cross-functional teams to ensure timely solutions
• Advocate for product enhancements based on customer feedback
• Lead by example in handling critical incidents and escalations
• Continuously improve support processes, reducing resolution time and enhancing efficiency
• Develop deep knowledge of our products, understanding their architecture and functionality
• Be the go-to expert during critical incidents, coordinating efforts to restore service
• Document incident resolutions and share learnings with the team

Senior Product Support Engineer (US Timezone)

Sales Engineer

Support sales by creating exceptional customer experiences through technical demonstrations and solutions.

• As a member of our presales team, you will work closely with our sales team on discovery calls, technical deep dives, product demonstrations, and basic POC’s/POV’s.
• A sales engineering role is all about creating a great experience for our customers.
• Your responsibilities will include partnering with the sales team to plan, prepare and execute on strategic deals within the sales cycle.
• Participating in discovery calls and technical deep dives.
• Creating and delivering powerful presentations and customized product demonstrations.
• Design and recommend solutions that meet customer specific needs and business requirements, highlighting the benefits, capabilities and value proposition of Cognigy.
• Discover and analyze customer requirements, understand their pain points, and provide recommendations on how Cognigy can address these needs.
• Collaborating with relevant stakeholders to communicate customer requirements and further enhancements.
• Provide technical support to the sales team before and during the sales process, answering technical questions, demonstrating Cognigy to potential customers, and providing product information.
• Stay up-to-date on the competitive landscape and perform technical comparisons between the company's software and other conversational AI products on the market.
• Provide internal training to other teams across the company.

Cognigy Jobs in New York City

Cognigy

Senior Product Support Engineer (US Timezone)

Cognigy

Sales Engineer - US

Cognigy