Alloy is the only end-to-end identity risk management platform for companies that offer financial products. Beginning with origination and account opening, Alloy provides banks and fintechs with a scalable, flexible platform to manage identity risk throughout the customer lifecycle. With configurable solutions for fraud, credit and compliance risk, dedicated expert guidance and the industry’s most extensive ecosystem of data partners, Alloy helps companies deliver great financial products to more customers around the world.

Nearly 500 companies trust Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Alloy

Support Engineer

• As the Technical Support Engineer, you will assist with our day-to-day support operations. This is a highly investigative role focused on owning and resolving multi-channel client requests and inquiries, including virtual calls and tickets.
• Troubleshooting: Provide deep technical troubleshooting for escalated issues that involve Alloy’s most technically complex or sensitive support situations. Isolate and identify problems and root causes that directly affect a customer’s usage of Alloy within the dashboard, SDK or API.
• Analyzing: Use log analysis, system tools, and other sophisticated debugging methods to analyze problems and develop solutions to meet customer needs.
• Interfacing to the engineering and product teams: Interact directly with engineering to resolve escalated issues or provide feedback on common customer problems to the product teams. This may include reproducing issues, verifying fixes, testing of workarounds. Work together to provide solutions to the customer.
• Communications: Maintain clear, concise, and positive communication for all escalated issues in a timely and efficient manner including follow-ups with customers, team members, and engineers.
• Documentation: Develop and maintain detailed collections of appropriate reference materials, including documentation, knowledge base articles and how-to guides, which translate complex product information into simple, polished, and engaging content.
• Product Knowledge: Become knowledgeable in all of Alloy’s products, offerings, and integrations, and develop familiarity with the broader fintech industry by attending trainings or hosting your own trainings.

Technical Support Engineer II

Backend Engineer

• Collaborate with engineers, designers, and product managers to translate our product and technical vision into a concrete roadmap, guiding the team towards success
• Architect, develop, test, and deploy significant customer-facing features and projects using cutting-edge tools and technologies
• Collaborate with teams across engineering to enhance processes, tools, and systems, aiming to boost the organization's productivity and effectiveness
• Providing and receiving technical mentorship and guidance, fostering a culture of learning and growth
• Embrace an iterative approach, swiftly iterating on features and solutions based on valuable feedback from both our product team and clients, ensuring continuous improvement and alignment with user needs
• In summary, you will play a pivotal role in driving our product development efforts forward, leveraging your technical expertise and leadership skills to deliver impactful solutions and foster a collaborative and high-performing team environment

Senior Back End Engineer, Connect

Product Designer

• Responsible for planning, implementing, directing, and administering all aspects of the human resources function for the Mid-Atlantic Region
• Provide day-to-day management of the Employee Relations team

Senior Design Engineer

Full-stack Engineer

• Collaborate with engineers, designers, and product managers to translate our product and technical vision into a concrete roadmap, guiding the team towards success.
• Architect, develop, test, and deploy significant customer-facing features and projects using cutting-edge tools and technologies. Our tech stack includes TypeScript, JavaScript (ES6/React), Python (Django), Node.js, PostgreSQL, Elasticsearch, and AWS.
• Craft high-quality, thoroughly-tested code that meets the unique requirements of our clients, ensuring robustness and reliability.
• Provide technical mentorship and guidance to fellow engineers, fostering a culture of learning and growth within our rapidly expanding team.
• Embrace an iterative approach, swiftly iterating on features and solutions based on valuable feedback from both our product team and clients, ensuring continuous improvement and alignment with user needs.

Full Stack Engineer, Advance

• Collaborate with engineers, designers, and product managers to translate our product and technical vision into a concrete roadmap, guiding the team towards success.
• Architect, develop, test, and deploy significant customer-facing features and projects using cutting-edge tools and technologies.
• Collaborate with teams across engineering to enhance processes, tools, and systems, aiming to boost the organization's productivity and effectiveness.
• Providing and receiving technical mentorship and guidance, fostering a culture of learning and growth.
• Embrace an iterative approach, swiftly iterating on features and solutions based on valuable feedback from both our product team and clients, ensuring continuous improvement and alignment with user needs.
• In summary, you will play a pivotal role in driving our product development efforts forward, leveraging your technical expertise and leadership skills to deliver impactful solutions and foster a collaborative and high-performing team environment.

Back End Engineer, Build

Security Engineer

• As a Security Operations Engineer, security is at the forefront at all levels, from managing the security of endpoints (EDR) to protecting the company’s data (DLP) to ensuring secure e-communication, in particular via email. An ideal candidate will have a strong background in security operations, incident response, and a drive for staying ahead of emerging threats.
• Responsibilities include:
- Endpoint Security & Mobile Device Management:
	- Incident Response - Develop and execute incident response plans to effectively mitigate security incidents, minimize impact, and ensure timely resolution
	- Threat Detection and Mitigation - Detect, analyze, and mitigate security threats and vulnerabilities across the organization's systems and networks
	- Integrate security tools with SIEM to centralize monitoring by collaborating with other Infrastructure & Security teams
- Data Loss Prevention:
	- Information Protection & Governance - Maintain appropriate controls around sensitive data for the determined lifecycle within the organization
	- Security Policy and Compliance - Ensure compliance with industry regulations and internal security policies by conducting regular audits, assessments, and implementing necessary controls
- Email Security:
	- Manage and enhance email security measures to mitigate risk and protect sensitive information
	- Monitor email traffic for suspicious activities, phishing attempts, and malware-infected attachments
- SaaS Tools & Access Management:
	- Implement SSO or other forms of managed authentication over the use of username and passwords
	- Automate provisioning and deprovisioning of access via role or attribute based access control
- End-user support & on-call rotation

Security Operations Engineer

Performance Marketing

• We're rapidly growing and seeking a Senior Demand Generation Manager to help drive Alloy’s customer acquisition strategy
• You’ll be joining the marketing team at Alloy, which is a highly cross-functional team
• As the Senior Demand Generation Manager, you’ll bring a blend of creative and analytical, working alongside our content and business development teams
• Your role will help own full-stack pipeline generation and you’ll be responsible for key initiatives that will have a material impact on top-line revenue growth for Alloy
• This is a great role for someone looking to hone their strategic skills by developing a fresh demand-generation strategy

Senior Demand Generation Manager

Solutions Engineer

• Solutions Architects play a major role in Alloy’s Revenue organization and are paramount to deal success. The Solutions Architect is responsible for delivering the technical win for client accounts. You will handle the technical post-sales relationship, present product fit, propose technical architectures, demonstrate the product, anticipate concerns, and offer creative technical solutions to Alloy clients.
• Acting as the technical lead on multiple client implementations, working closely with the Alloy Implementations Managers
• Conducting technical and architectural overviews of client needs to propose Alloy product solutions
• Acting as an expert advisor on the data vendors Alloy integrates with
• Helping to integrate Alloy's API into an app in code
• Independently running and handling end to end testing to meet client needs
• Being a part of a client production readiness and supporting production launches (these occasionally occur outside of 9a-5p hours)
• Supporting the development of technical documentation and FAQs, and optimization suggestions
• Serving as liaison between Alloy Product & Engineering teams as well as CS teams
• Serving as a client advocate in driving the development of Alloy’s products and services internally

Senior Solutions Architect

• Collaborate with engineers, designers, and product managers to translate our product and technical vision into a concrete roadmap, guiding the team towards success.
• Architect, develop, test, and deploy significant customer-facing features and projects using cutting-edge tools and technologies. We expect this role to focus mainly on front-end development, with the ability to self-serve on the API side when working on a feature end-to-end. Our tech stack includes TypeScript, JavaScript (ES6/React), Node.js, Python (Django), PostgreSQL, Elasticsearch, and AWS.
• Craft high-quality, thoroughly-tested code that meets the unique requirements of our clients, ensuring robustness and reliability.
• Work closely with other engineers, both providing and receiving technical mentorship and guidance, fostering a culture of learning and growth.
• Embrace an iterative approach, swiftly iterating on features and solutions based on valuable feedback from both our product team and clients, ensuring continuous improvement and alignment with user needs.
• In summary, you will play a pivotal role in driving our product development efforts forward, leveraging your technical expertise and leadership skills to deliver impactful solutions and foster a collaborative and high-performing team environment.

Full Stack Engineer, Build

Account Executive

• Evangelizing Alloy value proposition and building qualified pipeline
• Developing sales strategies and closing deals within top tier US banks
• Building relationships with Business, Technology, Risk, and Compliance executives
• Conducting detailed discovery sessions
• Establishing credibility as a thought leader in Digital Transformation, Fraud, and Risk
• Owning sales processes end-to-end
• Collaborating across the Alloy team to support and deliver market feedback

Account Executive, Enterprise

• This Senior Solutions Engineer role, similar to a Senior Sales Engineer or Senior Solutions Consultant, sits within Alloy's pre-sales organization. You will be a partner who works closely with your account executive to close deals. While an account executive is managing the relationship and taking care of the business requirements, you will be working closely with technical stakeholders to clear any technical hurdles. This includes custom demos, building and walking through UAT environments, designing and managing proof of concept exercises, architecture and security reviews, and ultimately scoping out your proposed solution to hand over to the implementation team.

Senior Solutions Engineer

• Join the Scale - Platform team as a Fullstack Engineer, driving expansion and optimization of the platform to accommodate the growing user base.
• Implement best practices, open source standards, and facilitate knowledge sharing initiatives in the Engineering Enablement function.
• Architect, develop, test, and deploy extensively used internal tools and pipelines tailored to the organization's needs.
• Collaborate on planning and designing scalable systems that are secure and reliable.
• Provide technical mentorship and guidance to fellow engineers, fostering a positive and inclusive culture of continuous learning and improvement.

Full Stack Engineer, Scale

Customer Success

• Lead strategic advisor for accounts
• Own retention metrics such as GDR and NDR
• Identify cross-sell opportunities
• Mitigate churn risks
• Boost client usage
• Present quarterly business reviews
• Network at industry conferences
• Inform product roadmap decisions
• Work in a fast-growing environment

Senior Client Success Manager II, Enterprise

Product Manager

• Define and own Operate’s strategic quarterly roadmaps to realize the future vision of our agent review experiences.
• Execute on the roadmap, leading the delivery of impactful features that solve client problems and enhance user satisfaction.
• Collaborate with the engineering manager and designer to lead a dedicated squad of engineers, managing squad rituals and ensuring effective teamwork.
• Conduct comprehensive discovery sessions with internal client teams and directly with clients to gain deeper insights into product requests and pain points, ensuring the translation and delivery of high-impact and value-driven features.
• Collaborate with go-to-market teams, including product marketing and revenue, to drive excitement and adoption of new product capabilities, ensuring a cohesive strategy for successful product launches.
• Develop expertise in the product domain, offering a strong perspective on the product's direction and functionality.
• Become an industry expert in the identity risk space, articulating the product's impact on reducing fraud and pioneering solutions that set our product apart in the market.

Senior Product Manager, Operate

Sales

• The Sales Manager, Fintech reports to Alloy's VP of Business Development and oversees a territory ranging from early-stage start-ups to more mature and scaling fintech companies. This role requires formulating and implementing a comprehensive strategy for acquiring and engaging early-stage fintech companies and managing an account-based sales strategy for larger and more scaled fintech organizations. You'll lead a team of high-performing Account Executives, supporting their development and coaching them to exceed their goals. The role involves engaging directly with clients and prospects while informing the company on the go-to-market strategy for the fintech segment. Responsibilities include quota ownership, team leadership, strategy development, pipeline generation, cross-functional collaboration, opportunity evaluation, and thought leadership.

Alloy Jobs in New York City