Senior Solution Architect Amazon Connect

May 8

Tech Holding

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Think big, Start small, Scale fast!!!

Management • nodeJS • ReactJS • Machine Learning • Artificial Intelligence

51 - 200

Description

• Our company, a leading provider in call center solutions, is embarking on a project to migrate, modernize, and deploy customer call centers using the Amazon Connect platform • Specialize in delivering top-tier customer service solutions and are looking for a skilled Solution Architect to enhance our capabilities

Requirements

• Successful completion of Amazon Connect projects in the past • 2+ years of hands-on experience building call flows and IVR within AWS Connect • Proficiency in configuration and implementation of the Amazon Connect Platform • Expertise in Amazon Connect, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing • Familiarity with automated testing and quality monitoring tools for Amazon Connect • Experience in other AWS services

Benefits

• Flexible Work Hours • Unlimited PTO • Competitive Salaries • Health + Dental + Vision • Long Term disability + 401k Match • Professional Development Opportunities