Customer Service Coordinator

May 7

Tacombi

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Connecting you to Mexico through neighborhood taquerias and authentic, homemade Vista Hermosa tortilla products.

Tacos • Mexican Hospitality • tortillas

201 - 500

Description

• Serve as the primary point of contact for customers, carriers, and warehousing to ensure accurate and on time order fulfillment. • Receive and enter POs into ERP and planning and tender orders to distribution partners • Provide timely and effective customer support by addressing any requests, comments, or concerns as they relate to order confirmations, product availability, daily delivery updates. • Support accurate and timely submission of orders to production, warehouse, and logistics partners with documentation such as sales orders, packing slips, and BOLs. • Support Sales and Operations teams in tracking inventory levels and mitigate out of stock risk. • Review order shortages and provide internal reports, communicating exceptions on order fulfillment to customers at a PO level. • Collect documentation and reconcile reported miss-shipments with PODs. Follow up as needed with customers, shippers, carriers; communicate accordingly with the accounting team for proper billing. • Develop and maintain strong relationships with our customers, 3PL teams, and manufacturing partners. • Assist in set up of new customers and new products by coordinating with appropriate teams including accounting, sales, production, carriers, and warehouse. • Other relevant duties as assigned by the manager.

Requirements

• 1-2 years experience in supply chain (e.g., order entry, inventory management, transportation planning.) • Bilingual Spanish/English strongly preferred. • Undergraduate degree preferred. • Proficient in Microsoft Office (especially Excel) and Google suite. • Experience with Quickbooks, ERP systems, and databases preferred. • Knowledge of order fulfillment processes and supply chain metrics, preferably within CPG or food manufacturing. • Strong analytical skills and attention to detail. • Excellent written and verbal communication skills. • Ability to work independently and in a collaborative team environment. • Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

Benefits

• Competitive salary with profit share potential • Equity shares • Medical, dental and vision benefits for all full time employees • HSA/FSA available for pre-tax healthcare expenses • Retirement savings via a 401K • Pre-tax commuter benefits • Sick days • 11 company holidays • Vacation • Sharing authentic Mexican taco culture means knowing it. Eat tacos every day, on us!