Product Manager, Member Experience

May 8

Spring Health

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Precise. Personal. Proven. The most comprehensive mental health care for teams and families everywhere.

Healthcare • Artificial Intelligence • Mental Illness • Treatment Selection • Benefits

501 - 1000

Description

• Identify and implement growth strategies aimed at increasing conversion of eligible Spring Health members to active engagement in care • Collaborate with cross-functional teams, including Marketing, Sales, Data Science, and Engineering, to design and refine product features that enhance user engagement and satisfaction • Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations • Use data-driven insights to inform product decisions and measure the effectiveness of growth initiatives • Lead the “covered-life to member” product roadmap, prioritizing features based on their potential impact on growth and member experience • Define and analyze metrics that inform the success of product enhancements and growth initiatives • Model and foster a culture of rapid experimentation and continuous improvement

Requirements

• 3+ years of product management experience, preferably in a tech or health-related field • Proven track record of executing successful growth strategies • Strong analytical skills and experience with data-driven decision making • Excellent communication and collaboration skills • Experience with A/B testing, user research, and iterative development • Passion for mental health and a commitment to improving access to care

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents • 10 allocated sick days per year • Flexible paid time off in addition to 12 paid holidays throughout the year • Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching and budget management. • Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four-week fully paid sabbatical leave to renew and recharge.