Founding Senior Support Engineer (on-site, NY)

May 7

Rutter

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One API to integrate with every commerce, accounting, and payments platform.

11 - 50

Description

• Own first level of technical support for all our customers • You’ll triage all incoming support issues in a timely manner during business hours • You'll work on tooling and customer-facing functionality to help customers be more successful using our product • Collaborate with product, engineering and the broader organization to improve Rutter’s product offering

Requirements

• 2+ years of experience supporting a technical product • Love working with customers and helping them be successful • Comfortable using tooling like Postman (or curl) to reproduce issues our customers face while using Rutter’s REST API • Ability to troubleshoot issues by looking into service logs (DataDog or similar) and querying database records (PostgreSQL or similar) • Can understand code in a high-level language like python, typescript, or ruby. Ability to write non-workable code (i.e., non-production quality) a big plus • Ability to see patterns across multiple distinct issues • Working with product team to prioritize and resolve issues impacting multiple customers

Benefits

• A fast-paced, collaborative environment • Unlimited paid time off, quarterly company-wide recharge days, and a wellness stipend • 100% medical, dental, and vision coverage • 16 weeks of paid parental leave • 401K match • Ownership & stake in the company