Senior Project Manager, Customer Experience

May 7

RevolutionParts

WebsiteLinkedInAll Job Openings

We make it easy for dealers/manufacturers to sell parts and accessories online with our catalog and eCommerce solutions.

Auto Parts eCommerce • eCommerce • dealerships

51 - 200

Description

• Are you ready to take your career to the next level and help lead a cutting-edge company into a bright future? We are actively looking for an experienced Senior Project Manager with a passion for driving initiatives and goals from conceptual design to implementation. This role will be part of the Customer Experience team and will lead strategic technical projects across the organization such as the internal implementation of new partnerships, product merchandising team build-out, and the expansion into new markets. This role will work directly with our internal stakeholders as well as vendors and customers on the execution of projects where you will be responsible for resource management, timeline, scope, and project delivery. This position will lead and host frequent project meetings to ensure work is completed according to stakeholder expectations. The Senior Project Manager will lead a variety of projects; generally, 5+ projects concurrently (depending on scale). The Senior Project Manager will understand customer dynamics and needs at all levels of the organization (end-user to executive in and outside of the organization) and have the capability to take on complex projects/solutions, break them down into actionable activities, and successfully deliver them on time and within budget. The Senior Project Manager will champion and reinforce the intended value of the projects, tie them back to the overall strategy and strategic imperatives, and help the broader teams make this connection. This job requires experience in analyzing key project indicators to take the necessary proactive actions to keep the project on track and right it when challenges occur. They will also drive decisions, negotiate, influence, facilitate working groups and meetings, drive change management, and resolve conflicts that serve as barriers to success. To succeed in this role, you will need to be a natural leader who takes pride and initiative with their work, have a passion for technology and eCommerce, be a strong team player, and possess strong communication skills as this role will interface with both internal and external stakeholders on a frequent basis.

Requirements

• Bachelor’s degree in Computer Science, Business or equivalent combination of technical education and work experience. • 5+ years of Software Development or technical project management experience. • Experience managing eCommerce Projects, including platform migrations or new store launches. • A strong track record of project delivery for large, cross-functional projects. • Ability to handle multiple competing priorities in a fast-paced environment. • Leadership experience with a history of managing customer-facing team members. • Excellent written and verbal communication skills with the ability to clearly and concisely present both non-technical and complex technical information to a variety of audiences, including leadership and stakeholders. • The ability to think clearly, analyze quantitatively, problem-solve, scope technical requirements and prioritize. • Experience delivering complex software and business systems successfully to customers. • Experience leading complex projects involving multiple global teams. Must be able to think and act both strategically and tactically. • Sound business judgment, proven ability to influence without authority, and strong analytical thinking skills are critical to success in this position. • Comfort interacting with a broad set of business stakeholders and leading meetings both over the phone and in person. • Strong execution and risk management skill set.

Benefits

• Work with Business Development and Customer Experience teams to understand the RP business opportunity with the Enterprise customer/prospect. • Translate the Business opportunity into a technical solution, understanding the needs of the customer and mapping that with RP platform capabilities to evolve and design a bespoke technical solution that wows the customer. • Work with RP product and engineering teams to ratify/validate Solution feasibility balancing solution effectiveness with complexity and effort. • Ability to quickly traverse the spectrum of stakeholders from customer to engineering to remove any ‘blockers’ or if needed ‘re-pivot’ on the approach and make progress. • Client relationship management and high-altitude communication skills that enable context switching to talk business/outcomes with customers while talking technical specs with engineering teams. • Lead and mentor at least one Project Manager: have a defined team structure and resource plan as appropriate coordinate team member onboarding and provide appropriate feedback. • Outline clear expectations of team performance and involve and engage team members in a manner that inspires them to achieve results. • Facilitate project documentation at a sufficient level of detail and align on scope with all stakeholders and team members, including project artifacts such as project charters, project plans, RACI charts, risk registers, meeting agendas, and minutes. • Ability to plan and organize the project pulling in all the internal stakeholders of the company and mobilizing them towards delivery for the customer. • Drive issues with urgency to ensure resolution decisions are timely and with quality. • Apply forward thinking to manage cross team dependencies and ensure a high quality delivery Maximize business benefit by pushing the envelope while assessing risks, anticipate bottlenecks, provide escalation management, make tradeoffs, balance the business needs versus technical constraints. • Ability to understand enterprise customer or program KPIs and drive the internal org. to accomplish them. • Perform conflict resolution and negotiation to ensure the success of the project in a professional manner.