Customer Experience Consultant

May 8

Qualtrics

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How do you turn a customer into a fanatic$1. ?$1

online survey software • market research • consumer feedback • employee feedback • 360 evaluations

5001 - 10000

💰 $180M Series C on 2017-04

Description

• Consulting Services: Provide post-sale consulting support focused on delivering client office hours and expert coaching sessions across a wide array of CX topics, like: program governance, establishing a center of excellence, survey design best practices/survey reviews, digital CX program design best practices, creating role-based dashboards that drive action, building systems of action/closing the loop, CX metric target setting, enabling customer-centric cultures, demonstrating ROI of CX, etc. • Stakeholder Engagement: Foster collaborative relationships with key stakeholders to ensure the ongoing success and impact of CX programs. • Project Management: Define and manage project tasks, budgets, and risks, while maintaining effective, proactive communication with all stakeholders. • Operational Optimization: Scale and optimize CX advisory services delivery by developing operational standards, processes, and templates. • Thought Leadership: Contribute to the design of new platform features, develop thought leadership content, and participate in conferences or webinars.

Requirements

• CX Expertise: 5-8 years of CX program design and delivery experience across major industry verticals. • Educational Background: Bachelors Degree required. Advanced degree in a research or business-centric field preferred. • Methodological Knowledge: Strong understanding of CX program design best practices and ability to demonstrate pragmatic strategies and tactics to drive CX program adoption, enhancement, and activation within organizations. • Communication Skills: Exceptional writing and presentation skills, with the ability to influence stakeholders, at multiple organizational levels, effectively. • Certifications: CCXP/CXPA certification or other CX-related certifications desired.

Benefits

• Medical, Dental, and Vision coverages as well as generous 401(k) match • Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more. • $1800 Experience bonus to be used for an “Experience” of your choosing • 6 weeks parental leave for all parents, with an additional 6-8 weeks for birthing parents. Parents can also take advantage of our 4 week part-time transition period back to work. • Other parental benefits include fertility coverage of two cycles of fertility assistance, adoption assistance, cloud village daycare within walking distance of Provo office, Milk Stork for shipping breast milk home when you are traveling