Senior Technical Support Specialist (100% Remote)

May 2

Nice Healthcare

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Comprehensive, on-demand, in-home and virtual care that’s affordably priced and delivered by highly trained clinicians.

primary care • acute care • chronic-care management • physical therapy • direct primary care

51 - 200

💰 $30M Series A on 2022-03

Description

• Monitor and address technical support tickets and concerns in both Slack and Jira Service Management to ensure prompt awareness and resolution • Thoughtfully prioritize and manage all incoming technical support tickets • Diagnose and troubleshoot technical issues • Document problems and resolutions clearly • Foster a positive and supportive environment that promotes asking for and receiving help • Increase tech literacy across the company by creating support resources such as articles or videos • Create self-service resources for patient and member tech support • Manage hardware and software onboarding for all new hires • Monitor endpoint dashboards and respond to concerns • Manage and support our identity management and SSO tools • Be an expert on our device security policies and reinforce best practices throughout Nice • Provide monthly reporting on issues, resolutions and recurring themes • Bring kindness and patience to everything you do

Requirements

• Tech Support Experience: 5 years or more • Expert with macOS and iOS in a homogeneous Apple environment • Expert with Jamf Pro • Proficient with Google Workspace and Android • Experience with Okta • Experience providing support remotely (and TeamViewer) • Experience with Jira Service Management is a bonus • Experience with hardware asset management is a bonus

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service