Technical Support Specialist - Tier I

May 7

Hypori

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Never Trust, Always Verify - Hypori Halo Zero Trust BYOD

Mobile Security • Mobile Application Management • Enterprise Mobility Management • BYOD • VMI

51 - 200

Description

• Provide fast and effective support to customers • Respond to queries through the customer support system • Diagnose issues and implement solutions • Assist with basic end user training • Contribute to the creation of knowledge articles, training manuals, and customer-facing materials • Draft customer communication • Participate in an On-Call Rotation and potentially work various shifts • Make recommendations to improve operational efficiency

Requirements

• Must be a United States citizen • Must be located in the continental USA • Must be eligible to obtain a DoD Security Clearance • Must have an Information Assurance Technical (IAT) Level 1 certification or higher • An associate degree in computer science or related field or an equivalent combination of education and experience • At least one year working as a Customer Support Specialist • A strong working knowledge of computer systems, hardware, and software • Excellent analytical, troubleshooting, and deductive reasoning skills • Strong customer service skills • Excellent communication and interpersonal skills • An openness to learning new technologies • Strong ownership and bias for action

Benefits

• medical, dental and vision • PTO • life & disability packages • technical training • tuition reimbursement • 401k plan with employer matching contribution • vesting starting from DAY 1